Home > Customer FAQ
We have been trading online since 2004 and are experienced in selling online. We are a business based in Stratford upon Avon, Warwickshire and we have a bricks-and-mortar store. We are trusted and well known within the running and online sports communities. If you are still worries why not give us a call on 0845 257 0441?
Yes. Our website uses the latest encryption methods to ensure that your personal data is kept safe and secure. You will notice that when you proceed to the online checkout the webpage url changes from http:// to https:// and you will see a padlock displayed on the webpage. This shows that you have reached the secure section of our site. We have never had a breach of security since we started trading online in 2004.
No. We will never pass your details to a third party company.
We hold stock of the vast majority of the items we have for sale on the site. We do occasionally have items shipped directly from our manufacturers/suppliers, this is usually due to those items being large and/or heavy. If this is the case it will be clearly stated on the webpage. Our systems also use 'live stock' - see below for details.
Our website has 'live stock' which means that if the system lets you add the item to the basket we do actually have it available. Having said that, we are only human and occasionally mistakes get made. If we find a stock inaccuracy and it affects your order we will contact you straight away.
We accept PayPal and Google Checkout payments as well as the usual credit cards.
Yes, we do allow this. Simply add the shipping address when proceeding through the checkout.
We operate an extremely efficient despatch service. This means that the vast majority of orders get sent out the same day. Our mail collection is not until 5pm so we often get orders placed as late as 4.45pm sent out that day.
Most items are sent by Royal Mail first class post. Higher value items are usually sent by Interlink Express courier or by Royal Mail Special Delivery - please refer to our delivery and returns page for full details.
We fully comply with the Department of Trade and Industries 'Distance Selling Regulations'. You have 14 days to return the item to us should you decide you do not want the item. Certain conditions apply to returns so please refer to our delivery and returns page for full details.
No, our website prices are for online orders only. This is due to the reduced costs involved in processing online orders. We do however allow, customers to buy online and collect from store. If you wish to do this simply use our address as the items delivery address. The address to use is:
Name: Customer Collection
22 The Waterways
Stratford upon Avon
If you have any other questions please contact us by email or by calling 0845 257 0441.